FAQs

Here are some Frequently Asked Questions. If you still have a query please contact us

About the clickers

What is a name clicker and how does it work?

A name clicker is a personalised clicker that spells out a name or word of your choice. Each one is built from three parts: a base, a top and a character. You can pick one colour for all the bases and one for all the tops, alternate your colours, or design every piece yourself.

What are the products made from?

Our clickers are made from PLA, a strong, lightweight plastic. They contain small parts and are not suitable for children under 6.

Will the colours look exactly like the photos?

We photograph our colours as accurately as we can, but lighting and screen settings mean they may look slightly different in real life. Shades can also vary a little between batches.

Personalising your order

How do I personalise my order?

Go to Personalised Clickers and choose the type of clicker you'd like. Pick your size, then choose the colours of your bases and tops, your characters, and the colour of your wrist strap. A preview image shows what your clicker should look like. If you're happy with it, add it to your basket and check out, and it will be with you within a few days.

How many letters can a name be?

You can build a clicker with up to 8 characters on the website. An 8 character clicker is about 25cm long, and anything bigger becomes heavier and harder to hold. If you'd like a longer one, fill in our contact form and we'll arrange it for you.

Can I use accents, numbers or special characters in a name?

On the website you can choose the letters A to Z, plus a flower, star, snowflake and heart. Numbers and other characters may be possible on request, so please fill in our contact form before ordering and we'll let you know.

Can I request different colours?

There are 10 base colours and 18 colour combinations for the top, plus a choice of wrist strap colours. If you have a particular colour in mind that isn't listed, get in touch and we'll let you know if we can help.

Will I see a preview before it's made?

Yes. As you choose your options, a preview drawing shows what your clicker will look like in your chosen colours. You can save it too.

Can you make a custom design that isn't on the website?

We're always happy to hear ideas. Send us a message through our contact form and we'll let you know what's possible.

Making and delivery

How long does it take to make?

It depends on the service you choose. With our express service, we make and dispatch your order the next working day. With our standard service, we dispatch within 2 working days.

How long does delivery take, and how much does it cost?

Express orders are dispatched the next working day on a next day delivery service, so they should be with you in 2 working days. Standard orders usually arrive in 3 to 4 working days. We deliver anywhere in the UK, every parcel is tracked, and delivery prices are shown at checkout.

Can I order for a specific date, like a birthday?

We can't guarantee an exact delivery date, so we recommend ordering at least 10 days before the big day. If you're short on time, choose our express service or message us first.

Do you deliver outside the UK?

Not at the moment. We deliver anywhere in the UK.

Can I collect my order or buy from you at a fair or market?

Yes. We have stalls at events across the Midlands, where you can design your clicker and have it made on the spot. If you're coming to an event we're attending, we can also bring your order along for you. Just get in touch to arrange it.

What if my order arrives damaged or goes missing?

Every parcel is sent with a tracking number, so we can see where it is if there's a delay. If your order arrives damaged or doesn't arrive, contact us, with a photo if it's damaged, and we'll put it right.

Changes, returns and more

Can I change or cancel my order?

We make orders quickly, often the next day, so please contact us as soon as possible. If we haven't started making it, we can change or cancel it, including fixing a spelling mistake.

Can I return a personalised item?

Yes. You can return any item, including personalised ones, within 14 days of receiving it. We'll refund the item price, but not the original postage, and you'll need to pay for return postage. If your item is faulty, we'll cover the costs.

Do you offer discounts for party bags or class gifts?

Yes, we offer discounts on bulk orders. Fill in our contact form with what you'd like and how many, and we'll send you a quote.

How do I contact you?

Fill in our contact form and we'll get back to you within 48 hours.